Refund Policy — Blue Hour Audio
We want you to be happy with our Software (the Blue Hour Audio plug-ins Blue Melody, Blue Drummer, and Blue Slice, including the Blue Suite). This policy explains how our free trial, cancellation, and refunds work for subscriptions. It forms part of, and should be read with, our End User License Agreement.
Your 7-day free trial
Every plan starts with a 7-day free trial, and the trial is how you decide risk-free whether the Software is right for you. You are not charged during the trial, and you can cancel at any point in those 7 days and pay nothing — cancel from the customer portal linked in the confirmation email Lemon Squeezy sends you when you start.
Please use the trial for exactly this: install the Software, load it in a real project in your DAW, on the machine you actually work on, and put it through a genuine session. Because the trial lets you confirm everything works before any money changes hands, it is the point at which you decide whether to continue — there is no separate money-back guarantee after the trial.
We'll remind you before the trial ends. A day before your free trial finishes, we email the address on your order to tell you the trial is about to convert, what you'll be charged, and how to cancel if you'd rather not continue. It is the last thing between you and a charge, so it matters to us that it lands — but please treat it as a courtesy rather than a substitute for your own diary. If it gets filtered, or the order address isn't one you read, the trial still ends on schedule.
If you don't cancel, your subscription starts automatically at the end of the trial and your payment method is charged the plan price shown at checkout, then at each renewal after that — monthly or annual, whichever plan you chose.
Cancelling your subscription
You can cancel at any time, with no cancellation fee, through the customer portal linked in your receipt and subscription emails. Cancellation stops all future renewals, and your access continues until the end of the billing period you've already paid for. You will not be charged again after you cancel.
Refunds
Because every plan begins with a 7-day free trial that lets you evaluate the Software fully before you pay, we do not offer a general money-back guarantee once a subscription has begun, and payments (your first charge after the trial, and each renewal after that) are non-refundable once billed. You can always cancel before a renewal to avoid the next charge.
We do still stand behind the Software. If something genuinely goes wrong — a charge you didn't expect, or a technical problem with the Software that we can't resolve for you — reach out through your Lemon Squeezy receipt and we'll look at it case-by-case and make it right where we should. And nothing here overrides the statutory rights described below, which always apply where the law gives them to you.
How refunds are handled
Checkout and billing are operated by Lemon Squeezy as our merchant of record, so any refund we agree to is processed through Lemon Squeezy and issued back to your original payment method (typically within 5–10 business days, depending on your bank). To reach us about a charge or a problem:
- open the order confirmation / receipt email Lemon Squeezy sent you when you subscribed; and
- use its "manage subscription" / order link — or reply to that Lemon Squeezy email — to explain what happened.
Because Lemon Squeezy is our merchant of record, routing your request through them is the quickest way to have it reviewed.
When we can't refund
- Payments that are non-refundable under the "Refunds" section above (except where the law requires otherwise, or where the Software is genuinely broken and we can't fix it).
- Obvious abuse — for example, repeated trial-and-cancel cycles across multiple accounts.
Your statutory rights
Nothing in this policy limits any refund or consumer rights you have under the law where you live. In particular, consumers in the EU and UK generally have a statutory right to withdraw from a purchase within 14 days; for digital content delivered immediately, that right may end once delivery begins if you have consented and acknowledged the loss of the right at checkout. Where the law gives you more than this policy does, the law applies.
Contact
Questions? Email alex@bluehouraudio.us — we usually reply within 1–2 business days.